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Privacy Policy

PT. Oxobyte Technology Indonesia ("Mailcamp", "we", "us") provides the Mailcamp platform at www.mailcamp.io and related services (the "Service"). This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Who we are

Company: PT. Oxobyte Technology Indonesia
Address: Kristal Garden Residence Block D no.4, Cibinong, Bogor, Indonesia
Contact: privacy@mailcamp.io

2. Information we collect

  • Account and profile data: name, email, password, company details, and billing information.
  • Audience (contacts) data: contact information you upload or collect (emails, names, custom fields), tags, segments, and consent status.
  • Campaign content: email content, templates, subject lines, and assets you create or upload.
  • Transactional data: sending logs, delivery status, bounces, complaints, unsubscribes, and API/SMTP events.
  • Email verification data: addresses submitted for verification and verification results.
  • Usage data: IP address, device/browser info, pages visited, and activity within the Service.
  • Cookies and similar technologies: used for security, analytics, and improving your experience.

3. How we use information

  • Provide and operate the Service (send campaigns, manage audiences, automations, and reporting).
  • Verify email addresses to reduce bounces and improve deliverability.
  • Support customers, respond to requests, and communicate service updates.
  • Process payments and manage subscriptions.
  • Improve performance, security, and reliability of the platform.
  • Comply with legal obligations and enforce our terms.

4. Your role and your audiences

If you upload or collect contacts, you are the data controller for that data. Mailcamp acts as a data processor, processing data only on your instructions to provide the Service. You are responsible for lawful collection and use of your audience data and for honoring unsubscribe requests.

5. How we share information

We do not sell personal data. We may share information with:

  • Service providers that help us operate the Service (hosting, storage, email delivery, analytics, payment processing, support tools, verification services).
  • Legal or compliance requests when required by law or to protect rights and security.
  • Business transfers in the event of a merger, acquisition, or asset sale.

6. Data retention

We keep information for as long as your account is active or as needed to provide the Service. We may retain certain records for compliance, dispute resolution, or security. You can request deletion of your account and data, subject to legal requirements.

7. Security

We use appropriate technical and organizational measures to protect data, including access controls and encrypted connections. No system is 100% secure; please use strong passwords and protect your credentials.

8. Your rights

Depending on your location, you may have rights to access, correct, export, or delete your personal data. You can update account information in the dashboard or contact us to exercise these rights. Email recipients can unsubscribe using links provided in emails.

9. International transfers

Your data may be processed in locations where we or our service providers operate. We apply appropriate safeguards when transferring data across borders.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post changes on this page and update the effective date.

11. Contact

If you have questions or requests, contact us at privacy@mailcamp.io.

Effective date: March 22, 2026