Terms of Service
These Terms of Service ("Terms") govern access to and use of the Mailcamp platform at www.mailcamp.io and related services (the "Service"). By creating an account or using the Service, you agree to these Terms.
1. About the Service
Mailcamp provides tools for email marketing and transactional email, including campaign creation, templates, audiences (contacts), segments, automations, analytics, API/SMTP sending, and email verification.
2. Eligibility and account
- You must be legally able to enter into a contract and comply with applicable laws.
- You are responsible for all activity on your account and for keeping credentials secure.
- You must provide accurate and current account information.
3. Acceptable use
- Do not send spam or unsolicited messages.
- Do not use purchased, scraped, or rented lists.
- Do not send illegal content, malware, phishing, or content that violates rights of others.
- Comply with applicable anti spam, privacy, and data protection laws.
- Include required unsubscribe mechanisms and honor opt out requests.
4. Your data and audience data
- You own your content and audience data you upload to the Service.
- You grant Mailcamp a limited license to process your content and audience data to provide the Service.
- You are responsible for lawful collection and use of audience (contact) data and for maintaining proof of consent when required.
5. Deliverability and verification
Mailcamp provides tools to improve deliverability, including verification and bounce handling. Deliverability can be affected by list quality, sender reputation, and content. We do not guarantee delivery rates.
6. Sending limits and fair use
Your plan may include limits on contacts, audiences, campaigns, automations, verification credits, and sending volume. We may enforce sending limits, rate limits, or fair use rules to protect system performance and reputation.
7. API and SMTP usage
If you use API or SMTP features, you must keep keys secure and comply with rate limits and technical requirements. You are responsible for the security of your integration and the data you transmit.
8. Third party services
The Service may integrate with third party providers (for example, sending providers, payment processors, analytics, or verification services). Use of third party services is subject to their terms. Mailcamp is not responsible for third party services.
9. Billing, plans, and refunds
- Paid plans are billed in advance based on the selected plan and billing cycle.
- Taxes may apply based on your location.
- We may change pricing or plan features with reasonable notice.
- Refunds, if any, are handled according to our stated refund policy or as required by law.
10. Suspension and termination
We may suspend or terminate access if you violate these Terms, cause harm to the Service or others, or if required by law. You may cancel your account at any time. Upon termination, access to the Service may be removed and data may be deleted according to our retention practices.
11. Intellectual property
Mailcamp and its content, software, and trademarks are owned by PT. Oxobyte Technology Indonesia or its licensors. You may not copy, modify, or distribute the Service except as permitted by these Terms.
12. Disclaimer
The Service is provided "as is" and "as available". To the maximum extent permitted by law, Mailcamp disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non infringement.
13. Limitation of liability
To the maximum extent permitted by law, Mailcamp will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from use of the Service.
14. Indemnification
You agree to indemnify and hold harmless Mailcamp and its affiliates from claims, losses, and expenses arising from your use of the Service, your content, or your violation of these Terms.
15. Governing law
These Terms are governed by the laws of Indonesia. Any disputes will be resolved in the applicable courts of Indonesia, unless otherwise required by law.
16. Changes to these Terms
We may update these Terms from time to time. We will post updates on this page and update the effective date. Continued use of the Service after changes means you accept the updated Terms.
17. Contact
Questions about these Terms can be sent to privacy@mailcamp.io.
Effective date: March 22, 2026